DELIVERY METHODS AND CHARGES

As Pawsome Pets have a range of suppliers providing quality products, there may be  a number of different shipping charges involved in your purchase which are are calculated at checkout unless advised otherwise. All goods sent to you are packaged in an appropriate manner for shipping with regard to the products purchased.

All deliveries within New Zealand are delivered by NZ Post direct to your door. If no one is home, a card may be left requesting that you contact the courier office to arrange a suitable delivery time. You can enter special delivery instructions when entering your address details.  You may wish to provide a business address to ensure that there is someone available to collect your parcel.

Please note that items ordered together may not always be shipped out on the same day, and occasionally items may be temporarily out-of-stock, we will communicate any temporarily out of stocks with you.

Please select your shipping method carefully at checkout as the incorrect selection of your shipping type will result in delays of your order being dispatched.

Your order will be dispatched once full payment has been received.

Any specified delivery dates are estimates only and we shall not be liable for failure to deliver on the estimated date.

Delivery Times

Delivery should take between 2-4 working days and a day or two longer for rural deliveries.

If we are unable to supply the goods ordered or there will be an extra delay, we will advise you and offer you the option for a refund. To ensure the fastest delivery, we strongly recommend using a business address as your shipping address. Please ensure that the company name, department, floor/level and the name of the recipient are clearly entered in the delivery address.

International Orders

If we allow shipping to countries outside of New Zealand for any of our products, the cost for international shipping is automatically added on at the checkout and varies according to the country shipped to. The shipping cost may be adjusted further when your order is processed, according to weight and any difference refunded or charged, as appropriate.

Pawsome Pets does not accept responsibility for delays in delivery due to unforeseen circumstances (eg, strikes and natural disasters) or delays which result from Pawsome Pets not receiving deliveries from third parties on time or as a consequence of an incorrectly filled in delivery address.

RETURNS

While the Pawsome Pets team hope that you’re always delighted with your purchase from us, we are unable to accept returns on any products.

We will of course fulfill our obligations under the Consumers Guarantee Act if the item/s you purchased is faulty. If you do wish to return an item you are entitled to exchange, receive a credit or a refund (where an item is faulty) excluding any delivery costs.

HOW TO MAKE A RETURN

Please return your product within 14 days of purchase. Include your full details and original invoice being sure to include whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.

Send the parcel to:

Pawsome Pets

123A Wheatstone Road,
RD 3,
Gisborne 4073

Please make sure you give us a daytime telephone number or your email address so we can contact you.

Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement. Goods are returned to Pawsome Pets at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number.

Please note that Pawsome Pets is not responsible for the damage or loss of items being returned.

FAULTY GOODS/INCORRECT ITEMS

The team at Pawsome Pets takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

Faulty or damaged items must be returned within 14 days of purchase.

Claims for any damage or loss in transit must be made as against the shipping carrier.

Please be aware that general wear and tear of products does not constitute a refund. Pawsome Pets will, where possible, replace or repair any goods deemed to be faulty, if purchased within the last 6 months. If we are unable to do this, a credit note or refund will be provided.

SALE ITEMS

We do not accept exchange or refund requests for special product mark downs, samples, sale item or items that are no longer stocked unless the goods are unknowingly defective.